Beauty Treatment Terms and Conditions

These terms and conditions shall govern your use of our website, https://acquavivabeauty.com/ (the “Website”), as well as our social media pages, including Facebook and Instagram, or any other social media platforms maintained by the company from time to time. This includes any booking made, assistance provided, or information gathered through the Website, by phone, or in person with any of our salon employees, alongside the terms and conditions related to beauty treatment services provided by Acquaviva in the salon.

It is strongly recommended for new clients to arrive at least 5 minutes prior to their appointment to complete all relevant paperwork and avoid losing treatment time. Our appointment policy emphasizes punctuality, as all treatment times are approximate and include your arrival setup and payments. Please be on time for your appointment; running late may result in a loss of treatment time or refusal of treatments. However, 50% of the cost will still be incurred as the 'time slot' is booked for your treatment. Acquaviva Beauty has a strict appointment time policy to prevent delays for other customers who have booked specific times.

We also ask you to respect our cancellation policy, as Acquaviva Beauty is a small business with many costs. Last-minute cancellations may not be filled, causing a loss of earnings and consequently affecting wages for our employees. Appointments can be easily cancelled via text, phone, email, or online prior to 24 hours before the appointment. For cancellations made under 24 hours, a 50% cost will be incurred. In case of an emergency where you can't attend your appointment, Acquaviva Beauty may decide to reschedule your appointment as a goodwill gesture; however, you will not be entitled to a refund if you cancel the rescheduled appointment.

Acquaviva Beauty reserves the right to increase treatment prices as needed. Any changes will be updated on the website, reflecting the true and accurate costs of treatments. We aim to keep working costs at a minimum and provide customers with fair pricing for treatments, ultimately ensuring good value for money. Credit/debit card payment facilities are available on-site, and it is the client's responsibility to ensure they are satisfied once their treatment is complete.

Clients have 24 hours post-appointment to raise any concerns or complaints. Anything after that time will not be considered our responsibility. Clients under the age of 16 must be accompanied by a parent or provide a written letter of consent (signed by their parent) along with a copy of the parent's signed identification document. Failing to provide these requirements will result in the loss of the deposit for the booked treatments.

Clients can benefit from our reward points scheme, where for each £1 spent, they accumulate the same amount in points. However, points will not be earned for retail products and discounted packages. Points will expire after 9 months if not redeemed, and clients will be rewarded with £15 for every 500 points earned, up to a maximum of £30. Acquaviva Beauty reserves the right to withdraw the points scheme at any time.