Terms & Conditions

It is strongly recommended for new clients to arrive at least 5 minutes prior their appointment to complete all relevant paperwork and to avoid losing treatment time. All treatment times are approximate and include your arrival set up and payments. Please be punctual for your appointment as running late will result in loss of treatment time or being refused treatments; however, 50% of the cost will be incurred as the 'time slot' is booked for your treatment. Acquaviva Beauty has a strict appointment time policy in order to prevent an inadvertent delay to customers who have booked a specific time. 

Please respect the 24-hour cancellation policy as Acquaviva Beauty is a small business which has many costs, and a last-minute cancellation may not be refilled.  When a cancellation is made at short notice and Acquaviva Beauty is unable to fill that gap, the business incurs a loss of earning and consequently lost wages for its employees.  Appointments can be cancelled very easily by text, phone, email or online prior to the 24 hours before the appointment. For cancellations under 24 hours, a 50% cost will be incurred. If you can't attend your appointment for an emergency and, as a goodwill gesture, Acquaviva decide to reschedule your appointment, you won't be entitled to receive a refund if you cancel the same rescheduled appointment.

 Acquaviva Beauty reserves the right to increase treatment prices as and when the need arises. These changes will always be updated and available on the website, which will reflect the true and accurate cost of treatments.    
Acquaviva Beauty aims to keep working costs at a minimum and provide customers with a fair price for treatments; with the ultimate aim being to provide good value for money. Credit/debit card payment facilities are available on site. It is the client's responsibility to insure that they are happy once their treatment is completed. 

Clients have 24 hours post appointment to raise any concerns/complaints. Anything after that time won't be considered as a responsibility for the salon. 

Clients under the age of 16 will need to be accompanied by a parent or provide a written letter of consent (signed by their parent) along with a copy of their parent's signed identification document. Failing to provide these requirements will result in the loss of the deposit for the treatments booked.

Clients can benefit from reward points (for each £1 spent, they accumulate the same amount in points), but points will not be earned for retail products and discounted packages. Points will expire after 6 months if not redeemed, clients will be rewarded with £10 for every 200 points gained but will only be able to accumulate a maximum of £30.

Acquaviva Beauty reserves the right to withdraw the points scheme at any time.